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Delivery Information

DELIVERY CHARGES

Delivery charges vary according to the type of goods ordered.

DELIVERY AND RETURNS

Our delivery charges are available on our Shipping page.

You will be required to pay extra for overseas delivery and it might not be possible for us to deliver to some locations.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

RETURNS

You may return your unworn piece of clothing, accessory or jewellery and obtain a full refund (excluding postage) within 28 days of placing your order providing the jewellery is unworn and in its original packaging, including all tags and or labels.

– We will not refund or accept returns or exchanges of earrings due to hygiene reasons.

– We will not refund or accept returns or exchanges of swimwear or underwear due to hygiene reasons.

– We will not refund or accept returns or exchanges on all sale items. 

Please return your item with a cover letter stating name, address and order number to:

Zabella Store, 16 Hickmott Road, Sheffield, S11 8QF

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